The Balmoral Bush Nursing Centre is committed to the provision of high-quality, safe, and responsive services. Feedback from clients, including compliments, complaints, and suggestions, is actively encouraged as an essential component of continuous quality improvement.

You have the right to provide feedback or make a complaint without it affecting your access to our services. All feedback is treated confidentially and managed in accordance with Centre policy. 

For more complex matters, a formal complaints process will be followed. You will receive written acknowledgement of your complaint, and we aim to achieve a resolution promptly.

We are committed to using feedback to improve our procedures, service delivery, and policies where needed.

Lodging Feedback

Compliments, complaints, and suggestions may be submitted via the following channels:

• In person to Management, a staff member or Board member
• In writing to the Health Service Manager (PO BOX 20, Balmoral VIC 3407)
• Via email to the Health Service Manager at [email protected]
• By using the suggestion box located at the Centre entrance
• By completing the online feedback form available HERE

All feedback is valued and plays an important role in helping us continually improve our services.